Eden Springs UK Ltd is the UK market leader in the water cooler industry and a national player in the coffee and coffee machine business. As part of Eden Springs International (SA), which has a presence in 14 countries, they have over 15 years of high-quality servicing experience in the home and office beverage delivery market. Eden Springs are experts in their field and operate with local managers in branches across the UK, supplying refreshing water and coffee to offices and homes with the feel of a local distributor, but with the backing of an international company.
Eden Spring’s initial requirement was for internal communications for its staff as well as some material for customers. This involved producing newsletters, presentations, photography and advertising. The scope of the collaboration has since expanded across the full portfolio of Eden Springs’ brand and communications. This on-going relationship demands a fast and flexible approach from Klaklak. Quotes are turned around very quickly so a project can be delivered rapidly. Internal communication, for instance, will be produced by working on a concept and then turning it into different formats to tight deadlines.
Klaklak’s flexible approach means design concepts are transformed into formats which deliver messaging effectively to all Eden Springs’ staff, whether on the road providing water, in the warehouse or the customer contact centre. This flexible collaboration works just as well for Eden Springs’ external communications to its clients.